Where we ship to
We ship to most countries, and we regularly add to our list. Unfortunately right now we do not ship to many areas of Africa, but we do have this area covered with our amazing stockists. Please click here for further information.
How long shipping takes
Ok so we have you covered in all areas with this Unicorn. Listen up, and take careful note of below.
Standard Royal Mail Untracked Service delivery times are: (all Lash orders)
- UK: 2-3 working days
- Ireland: 3-7 working days
- Europe: 5-10 working days
- USA and Canada: 14working days
- Australia: 14 working days
- Rest of the world: 14 working days
Please note royal mail states all items will not be declared lost till 28 working days have passed, please do not contact us before this time has passed.
UK Brush Orders:
Royal Mail 48 hour tracked (2-3 working days)
DPD Tracked Express Service delivery times are: (all our international brush orders)
- Ireland - 5 working days
- Europe: 5 working days
- USA: 7 working days
- Australia: 7-9 working days
- Rest of the world: 7-9 working days
DHL Super Express Service – aims to deliver worldwide in 1-3 days.
Unfortunately our couriers do not deliver on a bank holiday, so please expect your delivery on the next working day.
Our shipping costs are weight based and final costs will be calculated at checkout, but see below for a useful guide.
We offer free standard shipping on orders over a certain amount:
- All Lash Orders have Free UK Shipping
- UK and Ireland FREE standard shipping on Brush Orders over £60
- European FREE standard shipping on orders over £80
- USA and Canada FREE standard shipping on orders over £100
- Rest of the World FREE standard shipping on orders over £120
Royal Mail Standard delivery costs for all lash orders (not including brushes)
- UK: FREE
- Ireland: £4.99
- Europe: £4.99
- USA and Canada: £4.99
- Australia: £4.99
- Rest of the world: £4.99
Royal Mail 48 Tracked delivery costs: (for UK brush orders)
International DPD Tracked delivery costs: (for all brush orders)
- Europe: £12.99 to £14.99
- USA: £13.99
- Australia: £14.99
- Rest of the world: £14.99 to £19.99
DHL Super Express Shipping (1-3 working days worldwide)
Worldwide Cost from £18.99-£22.99
How to return an order
We do accept returns of unwanted and unused items within 14 days of receipt.
Please send all returns to our warehouse:
UNIT 1 Northpoint View
Medway City Estate
Please return items using a recorded mail service or make sure to ask for a proof of postage receipt from the post office, as we will not be responsible for any lost items and will be unable to help further.
Please email email@example.com with 'Returns' and your order number in the subject line, and your reason for return in the email body.
Refund turn around
Once we have confirmed receipt of your return, the refund will be processed onto your original payment method and will take 5-7 working days for any refunds to appear back in your account.
Will my return postage be refunded?
I am afraid at this time we do not offer free returns and cannot refund any postage fees.
You can exchange unwanted and unused items within 14 days of receipt. Please email our customer care team on firstname.lastname@example.org with details of your order and the items you wish to exchange, and we will inform you of the process.
Firstly we are sorry, everything is quality controlled but occasionally items slip the net. If you do have any damaged items, you must email us a picture to email@example.com along with your original order number and we will be happy to replace these for you. Please note if you do not have a picture of the damage we will be unable to help.
Our mistake - we’re so sorry. Let us fix this by sending an email to firstname.lastname@example.org along with your order number and a picture of the items you received in error.